“You’re dreading getting the phone call from the office … the call that says the server is down and not restarting … if that call “does” come do you relax because you know you’re covered and you have a plan or do serious questions get raised in your head because you’re not quite sure?”
If you can’t walk away from the question above with a big thumbs up then you need to be asking this question of your IT Team now. You’re not accusing them of “not” taking care of things, you are merely being a wise business owner by asking them the following questions :
- What if the server went down today and was physically not able to start up? What then?
- How are we storing our backups and have those backups been tested for availability?
- How much data are we actually saving and how far back could we restore if needed?
- If we had a total loss situation at the head office is our data being stored securely offsite and is it easily retrievable?
- Do we have the ability to quickly get our server back up and running in a timely fashion?
It’s all about you, the business owner, being able to have the “peace of mind” that this critical function in your organization is taken care of so you can mentally check this off your list.
With major items like this it’s “always” better to have this conversation from a position of strength, when there isn’t a disaster and you’re allowed to look at things objectively, as opposed to being in the middle of a disaster and it quickly becomes a recovery mission and everyone is running around in a panic.
There are few incredibly significant steps you can take as an organization to have complete and total “peace of mind” in this area …
Step #1 : Have your IT Service Provider answer the following questions in a report:
- How often are backups taken?
- How much backup data is being stored at any one given time?
- Where is onsite backup data stored?
- Is the success/failure of backups being monitored on a daily basis?
Step #2 : Have your IT Service Provider test the viability of restoring random pieces of data from a backup at least once a month as part of a regular monthly service and maintenance routine and report on the success/failure of that to you automatically.
Step #3 : Have your IT Service Provider provide explanations of what plan they would execute in the event that one of the following scenarios were to happen
- Normal File Loss : Someone loses a basic document or spreadsheet or database.
- Server Crippled : Server goes down but is repairable and business interruption occurs.
- Server Fatal : Server goes down and stays down and is not repairable and business interruption occurs.
- Site Fatal : There is a total loss of the site business office itself, server and networking equipment included and the office needed to be temporarily/permanently relocated.
It’s all about you as a business owner being able to free your mind and have “peace of mind” knowing that, beyond the shadow of a doubt, your business data is safe, secure and easily retrievable in case of emergency … simple as that!